Payment, shipping & returns

After the purchase you will receive an order confirmation within a few minutes, but at the latest after 24 hours, with all important information about the purchase procedure. Please check the delivery address again. If the address you have entered is incorrect or if you want to change the address later, please inform us immediately by e-mail.


The following payment methods are available

PayPal – if you have a PayPal account, this online payment service is available to you. Normally you will be redirected to the PayPal website during the order process to make the payment. The goods will be shipped after you have successfully completed the transaction at PayPal.

PayPal Plus: Credit card, direct debit & invoice – Via our payment partner PayPal you can also pay comfortably by credit card, direct debit or invoice without a PayPal account. The goods will be shipped after you have successfully completed the transaction at PayPal.

Prepayment – This is the normal bank transfer, which you have to initiate yourself after order confirmation, either by form at your local bank or of course online. Our account at VR-Bank Passau eG has the IBAN DE28 7409 0000 0000 4933 68 and the BIC GENODEF1PA1. The goods will be shipped after receipt of payment.

Klarna: Invoice, instalment purchase, immediate payment & direct debit – Through our payment partner Klarna you can conveniently pay by invoice (payment period is 14 days from dispatch of the goods), instalment purchase (flexible monthly instalments of at least 1/24 of the total amount, but at least 6.95 EUR per month), immediate payment or direct debit. The goods will be shipped after you have successfully completed the transaction with Klarna.

Shipping partner

We ship our products with DHL. Very large products, like our sideboard large can only be sent to you by a forwarding agency. The shipping company we work with for these products is Kühne + Nagel. You can also find the shipping partner on the page of the respective product.

Shipping & delivery costs

The shipping and delivery costs depend on the country of delivery and the type of shipping of the product. Please note that some products cannot be sent as a normal package due to their size and weight. We therefore send some products as bulky goods or very large products, such as our sideboard large, by freight forwarding. You can also find the exact shipping costs on the page of the respective product. An overview of the shipping costs can be found in the following table.

Country Parcel delivery Bulky goods
Germany Parcel deliverykostenlos Bulky goodskostenlos
Austria Parcel delivery2,90 € Bulky goods13,99 €
Czech Republic
Parcel delivery9,90 € Bulky goods20,99 €
Parcel delivery19,90 € Bulky goods30,99 €

Delivery time

The delivery times depend on the country of delivery. Please check the estimated delivery date for each product. You can find it close to the price on the product page or in the shopping cart. Depending on the size or complexity of the request, delivery times may differ from the scheduled time in special cases.

If you have any questions about your delivery, please write an e-mail to

Return & Refund

If you still don't like your kommod product, you can return it within 14 days free of charge. You will receive a DHL return label for this. Very large products such as our sideboard will be picked up by a forwarding agent. We will credit you the purchase amount within 5 days after receipt of the return shipment.

Create a return label

Thank you for your interest. You will soon receive an Email.